Support

How can we help?

For account issues, billing questions, or anything else — email us directly. We respond within 24 hours.

Email support
We typically respond within 24 hours
Frequently Asked Questions
How do I cancel my subscription?
Tap Subscription in Saga Settings to open Apple Subscriptions, or open iPhone Settings → Apple ID → Subscriptions → Saga. Tap Cancel Subscription. You'll keep access until the end of your current billing period. Deleting your Saga account does not cancel an Apple subscription.
How does the free trial work?
The App Store purchase screen shows the current trial length, price, and renewal date. Apple charges the displayed subscription price when the trial ends unless you cancel before Apple's stated deadline. You can manage or cancel at any time through Apple Subscriptions.
What are the subscription prices?
The App Store purchase screen always shows the current Saga price, billing period, trial terms, and renewal date before you confirm a purchase.
Does Saga store or share my conversations?
Saga stores conversation history and memories to provide continuing reflection. Relevant text, transcripts, and attached images are sent to Anthropic to generate responses. Anthropic does not train on standard commercial API inputs or outputs by default and says standard API content is deleted within 30 days. Flagged content and related safety classifications may be retained longer under Anthropic's published Usage Policy periods. Saga does not sell your personal data. See the Privacy Policy for every provider and retention detail.
Is Saga a person or a therapist?
No. Saga is an AI reflection companion, not a human, therapist, medical provider, or emergency service. It can make mistakes and cannot monitor you or contact help. If danger is immediate, contact local emergency services. In the U.S. or Canada, call or text 988. Read the AI & Safety Protocol for details.
Can I use Saga on Android or web?
Saga is currently iOS only. Android and web versions are not available at this time. For availability questions, email support@arqapp.app.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund. You can also email support@arqapp.app for help finding the correct Apple page.
How do I delete my account and data?
Open Saga Settings → Data controls. Start fresh erases Saga content while keeping your login and subscription. Delete account permanently removes the account and active Saga content. Both remove photos stored privately by Saga on the device. Processor safety or backup copies may age out under the periods in the Privacy Policy. Account deletion does not cancel an Apple subscription. You can also contact support@arqapp.app.